Digital Accessibility & EAA: Telecommunications Industry Under Review

About the white paper

In this whitepaper, we shed light on the current situation in the Baltic states regarding inclusive solutions in the telecommunications sector by providing a comprehensive evaluation of the digital accessibility efforts undertaken by the leading telecommunications companies in the Baltics — LMT, Tele2, Bite, and Telia — to deliver accessible solutions that meet European Accessibility Act (EAA) requirements.

This independent evaluation was conducted by CPACC-certified experts who assessed the websites of these companies against WCAG 2.1 Level AA recommendations. We share insights into their progress in implementing accessibility standards, identify areas for improvement, and highlight the challenges they face in integrating and ensuring digital accessibility, despite their notable efforts and established practices.

Accessibility tools and techniques used:

• Keyboard navigation
• Screen readers
• Code inspection

Key takeaways

• Baltic telecommunications companies are making notable advancements in digital accessibility and are diligent in their efforts to ensure accessibility and inclusivity to all. 
• Despite advancements, there are still significant gaps, particularly in the terms of perceivability and operability. 
• Major improvements are required to meet the standards of the European Accessibility Act and ensure full and equal access for all users, regardless of abilities.